Shipping Policy

SHIPPING 

Between January 13th and January 22^nd 2025, our warehouse and fulfillment facility will be undergoing essential upgrades to enhance our operations and improve your overall shopping experience. Orders placed within this timeframe will not be shipped according to our normal schedule. If you need to modify or cancel your order, please reach out to customer service.  While these upgrades are underway, our facilities will need to follow our peak shipping schedules.

Orders received between January 13 and January 22 will require extended fulfillment time and may not ship until normal service resumes the week of January 22, regardless of the shipping method selected.

If you have urgent inquiries or concerns about your order, please contact our customer support team. Please note that Customer Service is not able to expedite or initiate shipments during this timeframe. https://usbcbowlingstore.com/pages/contact-us

Thank you for your understanding and continued support.

Extended Returns  

We recognize that some fans may need a bit more time to return gifts, which is why we've extended our regular 30-day return period for the Holiday Season.   

For purchases made between November 1 - December 23, 2024, you'll have until January 31, 2025, to return your item(s), subject to our standard Returns Policy.  

As a reminder, personalized and some specialty items are non-refundable. Please see our Returns Policy for full information regarding exclusions.  

Customer Service Hours  

We are here to assist with any questions or concerns you may have regarding your order during normal business hours, Monday – Friday 08:00 AM-5:00 PM EST.  Please note that customer service will be unavailable during the following holidays: 

Upcoming Customer Service Holiday Hours:

January 17th  – Off

January 20th (MLK Day) – Off

January 31st  – Off

Where do you ship? 

We proudly offer international shipping with minimal restrictions. During checkout, the delivery cost and estimated timing will be calculated based on your address. If your address or country is not listed in our delivery options, it means we currently are unable to ship to your location. 

How much does shipping cost? 

Shipping costs are calculated per order (based on things like weight, size, and the shipping option selected) once you have entered items into your basket and have proceeded through the check-out. 

How long does delivery take? 

Orders are typically dispatched by the Distribution Center within 1-3 business days of placing your order.  Please allow additional time for customized and special orders.   

Special order items fulfilled by a third-party vendor may take between 4 to 6 weeks to ship.  Please be aware that third-party items are not eligible for returns, exchanges, or any promotional discounts. 

The table below details processing and transit time by service method. 

Orders are processed Monday through Friday, excluding holidays. Orders placed after business hours will be processed on the next business day. 

PO Box Support: 

*PO box and other non-standard delivery addresses are not eligible for *Express and *Next Day shipping. If selected, the delivery method will automatically be updated to a compatible service, which may result in delayed transit time. 

Wholesale Orders & Tax Exempt Orders: 
For wholesale and/or tax exempt order inquiries, contact lgmwholesale@legends.net with details and include links to the products of interest. Please note that these types of discounts cannot be applied retroactively to existing orders.